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The HHS Way

The unique fundamentals that set us apart and guide us towards success.

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The HHS Way.

Since 1928, HHS has strived to deliver our clients extraordinary performance. Exceeding their expectations is made possible by our professional team who forged from our high-performance culture. The fundamentals that follow define our unique culture and sets us apart and drives our success.

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Do what’s right for the client every time.

In all situations, do what’s best for the client. There’s no greater way to build trust and a long-term relationship than to steadfastly do what’s right for others.

Celebrate success.

Acknowledging people for doing things right. Regularly give positive reinforcement—in all directions throughout our company.

Strive to be accurate and professional.

While we always want to work efficiently, quality should never be sacrificed. Take pride in everything you do and go the extra mile to be exceptional.

Be proactive.

Plan your work. Solve problems before they happen by anticipating future needs or opportunities and addressing them in advance. Looking ahead allows us to better capitalize on opportunities, and to prevent issues instead of fixing them.

Listen generously.

Be curious and ask good questions. Listening is more than simply not speaking. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and with empathy. Above all, listen to understand.

Face challenges head-on and find solutions.

Stuff happens. Life is messy. But setbacks are nothing more than speed bumps on the road to success. See problems as opportunities to be heroic. It’s not what happens, but how we respond to what happens that defines us. Make the impossible possible.

Conquer your fear.

Thinking big and embracing change requires stepping out of our comfort zone. It means letting go of the safety and security of what’s familiar in order to become the best that we can be. Growth never happens without taking risks. Be willing to face your fears and accomplish great things in spite of them.

Practice blameless problem-solving.

Blame has no place in a high-performance organization. We fix mistakes by focusing on solutions. Then we identify lessons learned and use those lessons to improve our processes so we don’t make the same mistakes again.

Be responsive.

We are expected to respond to questions and concerns promptly, whether it’s in person, on the phone or by e-mail. Acknowledge receipt of the question and keep all those involved continuously updated on the status of outstanding issues.

Keep things fun.

While our commitment to our mission is serious, we want to have fun. Joy and laughter bring us closer together and make us look forward to coming to work each day. Success is vital to having fun, so take the time to celebrate every success, both big and small.

Be relentless about continuous improvement.

Constantly reevaluate every aspect of your job. Don’t be satisfied with the status quo. Demonstrate a commitment to lifelong learning.

Collaborate and be a team player.

Our success is dependent on our ability to communicate and work together seamlessly. Encourage and expect a healthy and vigorous debate. Collaboration generates better ideas and solutions than does working alone. Be a team player.

“Wow” clients.

Do the unexpected. Amaze people with experiences that create client loyalty and trust.

Walk in your clients’ shoes.

Know your client’s goals, strengths and challenges. See the world from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.

Honor commitments.

Do what you say you’re going to do when you say you’re going to do it. Be dependable. Be consistent. Strive to deliver what’s expected every time.

Document meticulously.

Document everything you do so that others can have access to the information necessary for success. Information is the lifeblood of our business.

Be process-oriented.

Look to create processes for every aspect of your work, and then turn those processes into habits to achieve consistent results. World-class organizations are built on a foundation of highly effective, repeatable processes.

Invest in relationships.

Always consider the effect your actions and decisions will have on cultivating long-term bonds. Make decisions that build and enhance long-term relationships and trust.

Be a brand ambassador.

Demonstrate a passion for our core values, value proposition and mission. We’re all responsible for and benefit from the Hodge, Hart & Schleifer brand and reputation. Act in a way that brings honor to us all.

Make healthier choices.

The healthier you are, the more you’ll thrive personally and professionally. Eat well, exercise and get adequate sleep. Support each other in making healthy choices. A healthy work/life balance is essential for true happiness.

Hodge, Hart & Schleifer, Inc. is an independent insurance agency offering a comprehensive suite of insurance solutions to protect you from the unexpected.

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